Service delivery

It is our aim to offer our clients an efficient and effective service that is tailored to your specific needs and we are confident that we shall do so.  In accordance with section 69 (2C) of the Solicitors Act 1974 (as amended by the Legal services Act 2007), we will issue and deliver our invoices to you via email, if you have provided us with an email address.  However if you require our invoices, this letter or any other documents that we may send to you in an alternative format, (for example in hard copy or in a larger font), then please let me know.

We collect and process certain personal data (together with details of your organisation, where relevant) that you provide to us.  We keep a record of correspondence between us in relation to this and any previous matters of yours.  We may also ask you to complete questionnaires that we use for improving our service to you, although you do not have to respond to them.

From time to time, we may use this information to contact you by email, post or telephone with information about products and services similar to those which we will provide to you in relation to this matter, or any previous matter.  Please let us know (at any time) if you do not want us to use your personal data in this way.