FAQs

From here you will find answers to the most frequently asked questions across all our services. Using the filter simply choose either business or individual to access the complete range of services available. Can’t find the answer you are looking for? Contact us to discuss your query.

Can I recover all of my legal fees back form the debtor?

A

Whilst all court fees are added to the debt, the solicitor’s recoverable costs are fixed by the court and in some instances, do not fully cover the costs involved. However, in most cases the interest claimed in the proceedings makes up for any shortfall.

Can I claim compensation on the debt?

A

Compensation and interest can be claimed in commercial contracts pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as long as your terms of contact do not specify alternative rates. Please click here for further details.

Can I claim interest on the debt?

A

Yes! If your terms contain a clause in relation to interest, or interest can be claimed under the court rules. Please click here for further details.

How long will it take to get my money back off a debtor?

A

There is no telling what stage of the debt recovery process will produce a positive outcome. Many pay following the issue of our seven-day letter but it is sometimes necessary to take the action as far as enforcement. Our aim is to get from one step to the other in the shortest amount of time, whilst maintaining pressure on the debtor to settle sooner rather than later. Please click here for details of the debt recovery flowchart.

How much will it cost to recover a debt?

A

Our costs are fixed on a stage by stage basis (letter, issue, judgment etc.) Please click here to see details of our costs and those of 3rd parties (court etc.) involved in recovering your debt.

How can I recover what is owed to me in Scotland?

A

Claims can be brought against Scottish debtors under the Civil Jurisdiction and Judgments Act here in the UK and then enforced through the Scottish Sheriff’s Office. Please contact us for full details.

I have a judgment how can I enforce it?

A

We can take on your case for you and arrange for enforcement either in the County Court of High Court depending on the size of your judgment. Please click here for details of enforcement options or contact us for further details.

What is the process for recovering a debt? 

A

Our service can be tailored to meet your needs. Please click here to see a flowchart of the standard recovery process or contact us for more information.

I think a staff member is going to bring a claim for unfair dismissal what shall I do?

A

If the employee has already been dismissed, you must ensure that they have been given a right to appeal that decision. The employee will then need to commence ACAS Early Conciliation to raise their claim before issuing employment tribunal proceedings. The ACAS Early Conciliation will give you advanced warning of the claim and enables you to decide whether to offer a resolution, such as a settlement payment.

I want to discipline a staff member, what do I do?

A

You must ensure that you follow your own disciplinary procedure and the ACAS Code of Practice on Disciplinary and Grievance Procedures. This includes carrying out a separate investigation, inviting the employee to a disciplinary hearing, providing them in advance with details of the case against them, allowing the employee to state their own case and call witnesses or produce evidence, applying an appropriate sanction such as a disciplinary warning, and allowing the employee an opportunity of appeal against the decision taken. The employee also has the right to be accompanied by a work colleague or trade union official at disciplinary and grievance meetings.

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